Every item sold is via my website shop sold on a first come first served basis. I am unable to reserve items for customers or offer a pre-order service.

This is because it has sold out - (or it hasn’t dropped yet)! I produce all my items in very small quantities due to sourcing the preloved fabrics in small quantities. Each fabric/colour way that is made up will have a very limited stock, once its gone its gone!

I bring new releases of limited stock batches once every month. Keep your eyes peeled on my instagram, or sign up to my newsletter for notifications about the next drop!

Every fabric colourway that’s sold is a one-off batch, meaning it will most likely not come back. Sometimes I am able to source a similar or the same fabric again due to it being widely available and common Eg. Black Canvas. This is, however, not guaranteed with any fabric colourway. If you like the item it is best to secure your purchase before it sells out.

Unfortunately not.

Yes! I love hearing suggestions - please send me a DM on Instagram with fabrics you’d like to see @manners.made.

Because I use multiple different fabrics, please email me at maisie@mannersmade.com so I can give you specific instructions on your particular bag.

Please do NOT wash or iron waterproof wax canvas or oilskin bags as this will ruin them. Wax canvas bags can be re-waxed every few years to maintain their water resistant features.

Shipping policy

I ship worldwide!

All orders will be sent within 1-4 working days of your order being placed.

Orders to the U.K. should take 1-3 days to arrive once sent.

International shipping depends on the country, but it should take roughly 10-14 days to arrive from the date of it being sent.

Returns and exchanges

For returns please contact maisie@mannersmade.com within 14 days of receiving your item. From there I can help facilitate an easy return for you. I'm afraid I can't accept returns outside of this 14 day time frame. 

Please note that to be eligible for a return, the item must be unused and in its original good condition. The original packaging has a double seal for returns. 

Once your item has been returned and is deemed eligible, refunds will be processed within 7 days of receiving the item.

Please note, I do not accept exchanges.

If you wish to cancel your order please contact me ASAP before your item has been dispatched. If you wish you cancel an order after your item has been dispatched, unfortunately you must go through the returns process.